Tow vehicle from a customer’s residence

Service arrangements

When the non-driveable vehicle is in the possession of the customer, the tow company is responsible for

• scheduling all towing arrangements, and
• contacting the customer to arrange a vehicle pick up from their residence.

Tow scheduling arrangements include confirming with the vehicle owner or owner’s representative, the accessibility and location of the:

• vehicle, and
• vehicle keys.

The claims support assistant (CSA) must add the customer's name and phone number to the Tow Dispatch Request (CL602) when dispatching the tow request.

No call-out charges can be levied. If the towing company chooses not to make the scheduling appointment, ICBC requests the service from the next tower on the applicable tow rotation list.

If the tow company is unable to make contact with the customer within 2 days, then the tow company has the option of requesting ICBC takeover responsibility of contacting the customer to arrange scheduling of the tow.