Last updated 2017-01-28

Vehicle damage image specifications

List of vehicle damage image specifications and requirements on a claim.

Type	Required specifications
All vehicle damage images	All images must display a clear image of vehicle damage accurately represent the damage, and be taken at the time of claim initiation or initial inspection/estimate.
Vehicle damage images with a yardstick	All images must show perspective, and be taken at an angle that displays the damages in-line with the yardstick numbers.

Type of claim	Minimum image(s) required
All claims	Vehicle Identification Number (VIN), either the dash or door tag photos taken from perspectives showing all four corners of the vehicle overall perspective of the vehicle's interior detailing conditions and options, such as seats, headliner and dash odometer reading driver door interior trim panel any exterior model or sub-model emblems photos of roof detailing options such as, sunroof, luggage racks, and overall condition vehicle damage for each repair estimate is consistent with the loss being claimed all unrelated damage overall and close-up images with a yardstick (yardstick image requirement can appear in other image), and additional photos to support requests for additional parts and labour on supplement.
Total loss claims	Engine compartment, and tire tread
Collision and Hit and Run claims (in addition to the above required specifications)	Overall image with a yardstick, and close-up image with a yardstick
All claims involving part replacement	In-stock parts
Any claim upon teardown	Structural/Inner damage
Supplements	Images of vehicle damage for additional parts and labour requests.