Last updated 2020-02-03

Customer referrals to ICBC

Collision repair program participants refer customers to ICBC in specific situations.

When to refer a customer to ICBC

The collision repair program participant refers a customer in specific situations.

Situation Details
Customer raises a concern about
  • amount of depreciation determined by the ICBC estimator
  • coverage, accident details, or liability
  • nature or extent of unrelated damage, or
  • value of the vehicle after repairs
 The program participant may refer the customer to ICBC for assistance.
  • customer requests a cash settlement, or
  • Mitchell Connect generates a message stating the customer must contact ICBC
 The program participant must refer the customer to ICBC.
Parent topic: Collision repair program