Last updated 2021-10-28
Response time and availability of exchange parts
Guidelines for response time and availability of exchange parts by suppliers.
Response time and availability
Suppliers must
- be able to determine immediately whether a part is available in inventory, and
- adhere to the following response times and parts availability requirements.
| When ... | And ... | Then the ... |
|---|---|---|
| an exchange part is in inventory | not applicable | part must be shipped within 24 hours. |
| no part is in inventory | a core other than the customer’s is available | part must be shipped within 48 hours. |
| no part is in inventory | the customer’s core is being used | repaired part must be returned to the repair facility within 48 hours of being received by the exchange supplier. Note: Chrome bumpers may take longer to be returned.
|
| the supplier has a part listed in the Mitchell Cloud Estimating (MCE) database | has no core available | supplier must
|
Note: The duration and extent of the vehicle repairs should be considered when deciding whether to use the customer’s core.
Example
If only the bumper is being replaced, it may be more economical to use an alternative part.