Managing tow company lot lists

Tow companies with a storage facility must submit a lot list to ICBC, and ICBC views the list to determine if they have a financial interest in any stored vehicle.

When this applies

Tow companies contact ICBC, using the Tow Information Management (TIM) web based application, to identify
  • whether vehicles in their possession have a reported insurance claim related to them, and
  • if they are entitled to payment for tow and related costs.
Note: The TIM app is accessible from any device with an internet connection, including smartphones and tablets.
In efforts to minimize TIM search results that involve vehicles unrelated to insurance losses, tow companies are requested to submit vehicle information that pertains to
  • vehicles involved in a collision or perceived comprehensive insurance loss, such as a stolen or vandalized vehicle
  • impound lot orders (ILO) involving a collision
  • municipal and private impounds, or
  • abandoned vehicles.
Important: While tow companies can submit a vehicle identification number (VIN) at any time, the minimum requirement for list submission is on a weekly basis.

Process

  1. Tow company
    1. Logs into TIM.
      1. Enter business partner vendor number and personal identification number (PIN).
      2. Click the check box to agree to terms and conditions.
      3. Click Log In.
      4. Navigate to Add Vehicle section.
    2. Adds a vehicle to TIM list.
      1. Provide the full vehicle identification number (VIN) and date the vehicle was towed to the facility in their respective fields.
      2. Click the Search Vehicle button, which yields results matching the information provided.
        If the vehicle description displayed ... Then ...
        matches the VIN click Add to submit the information to ICBC
        • does not match the VIN, or
        • does not yield a result
  2. ICBC
    1. Updates the TIM with key information, based on whether a claim is found that matches the details of the vehicle at the facility.
      TIM field Information required
      Vendor Vendor number and company name
      Towed Date The date vehicle was towed to the facility.
      Vehicle
      • VIN
      • Make
      • Model
      • Year
      Claim number
      • ICBC's claim number for the vehicle, or
      • No claim found
      Bill to ICBC
      • Yes/No
      • Currently under review, and
      • Hold vehicle
      Details ICBC resource name and contact information
      Submitted On Date that the VIN was entered into TIM
      Last Updated Date and time the TIM was updated.
Parent topic: Tow rotation list