Re-inspection request

The steps to create/assign an Est – Re-inspect Vehicle activity.

Procedure

1. Claims Support Assistant will receive a phone call or email requesting a vehicle re-inspection.
2. Gather the details of the request.

   Details include

   • claim number
   • vehicle description
   • location of the vehicle
3. Access the claim, create an Est – Re-inspect Vehicle activity and include activity details.

   Details include

   • collision repair facility name
   • location of the vehicle
4. Assign the Est – Re-assign Vehicle activity.

   The activity must be assigned to

   • the Mobile Estimating Assignment queue, and
   • assignment location within that servicing area.