Manage direct truck repair estimate

Steps on a repair facility completing a direct truck repair estimate.

Procedure

1. Retrieve the appropriate activity from ClaimCenter.

   If the vehicle is ...	Then retrieve ...
   drivable	the EST - Estimate Vehicle - Driveable activity
   Non-drivable	the EST - Estimate Vehicle - Non-Drive Activity

2. Confirm the customer's repair facility is a Direct Truck Repair (DTR) facility.
3. Contact the DTR facility to confirm acceptance of the vehicle for repairs.
4. Access the DTR estimate template:
   • populate the template with the customer, claim and vehicle information, and
   • send the populated estimate template to the DTR facility.

   Note: The DTR estimate template is an Excel spreadsheet.
5. Create a note in the applicable activity confirming the facility's:
   • DTR status, and
   • ability to estimate vehicle.
6. Complete the activity.
7. Add the DTR facility as a party involved.

   If the DTR has ...	Then ...
   been added	proceed to next step.
   not been added	add the DTR facility as a party involved.

8. Review and authorize the submitted DTR estimate and corresponding digital images.
9. Update ClaimCenter with the:
   • the Vehicle Estimate Status, and
   • Type of Vehicle Estimate.
10. Discuss details of the estimate with the customer and the repair facility.

    Examples of the details:

    • depreciation
    • co-insurance or
    • deductible.
11. Attach the completed DTR estimate to the claim.

    If the DTR estimate was ...	Then...
    emailed	drag and drop it into the claim in ClaimCenter.
    mailed	send it to the Document Capture Facility (DCF).

12. Note the claim with the:
    • approval of submitted repair estimate, and
    • any special instructions to the repair facility.