Steps to review an evidence analysis report depending on what is in the sample, and how to determine claim disposition based on the evidence analysis report. Applies to claims with a date of loss (DOL) on or before April 30, 2021.
Prerequisites
- The customer has a DOL on or before April 30, 2021.
- The customer returned a completed and notarized Application for Payment Under the Insurance (Vehicle) Act Section 24 – Hit and Run (CL45).
When this applies
When the claim owner or exposure owner has received the completed and notarized CL45, sent out samples of the damage for analysis to determine if damage is consistent with an unidentified motorist collision, and received the evidence analysis report.
Procedure
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Review the evidence analysis report.
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When the sample is...
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Then the analysis confirms ...
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foreign paint
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the paint is
- automotive paint (for example single stage paint), or
- non-automotive paint (latex)
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chalky, grainy or fibrous debris
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the debris is
- wood, cement or
- other non-automotive abrasive type residue
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Determine claim disposition.
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If the evidence analysis report ...
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Then ...
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confirms the damage was not caused by an unidentified motorist collision
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maintain denial of the claim under Section 24.
Note: Depending on the circumstances, the manager may decide to repeat the offer of an own damage claim even though the offer was made earlier.
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confirms the damage was caused by an unidentified motorist collision
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- extend the claim under Section 24, and
- authorize the repairs.
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does not give a clear indication
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- give the customer the benefit of the doubt
- extend the claim under Section 24, and
- authorize the repairs.
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