Apply Alternative Transportation Service compensation

A collision repair program participant has indicated the Alternative Transportation Service (ATS) compensation applies to a claim.

Procedure

1. Determine the customer's transportation needs.
   1. Add ATS to the repair estimate payment if the collision repair program participant is managing the customer's transportation needs.

      If the customer ...	Then ...
      is provided with a replacement vehicle by the collision repair program participant	select the Apply ATS check box on the claim's Insurance Card in the Additional Costs section. Note: Mitchell Cloud Estimating (MCE) calculates the ATS hourly compensation and the applicable amount including taxes on the repair estimate.
      does not require a replacement vehicle, or is satisfied by any other form of alternate transportation provided by the collision repair program participant (other than a replacement vehicle)	do not apply ATS on the repair estimate, and select the ATS Allowance - No Replacement Vehicle checkbox in ARIES Payment Request (APR). Note: APR carries over the tax information and adds the allowance and applicable taxes to the repair estimate payment.

      Note: When the ATS vehicle reimbursement is applicable (as per Alternative Transportation Service compensation), the participant must submit a Repair Facility Support Request form by selecting ATS Vehicle Reimbursement as the type of support request, selecting the applicable reason from the  drop down and completing all required fields. The ATS Vehicle Reimbursement is paid to the participant separate from the repair estimate payment.

      Important: ATS is not billed if ICBC is paying for any Loss of Use (LOU) during the repair period, including reimbursing the customer for taxi, Uber/Lyft, or other modes of transportation. If it is identified that the customer utilizes their LOU during the repairs, ATS compensation will be removed from the repair estimate.
2. Determine if the customer is PST exempt or is a GST registrant.
   Note: Taxes are automatically applied if the ATS hourly rate is added on the MCE repair estimate or if the ATS Allowance is selected in APR.

   If the ...	Then the collision repair program participant ...
   ATS hourly rate applies	collects the applicable customer's portion of taxes as outlined on the repair estimate. Note: The applicable taxes are automatically calculated on the repair estimate based on the customer's tax status entered by the participant.
   ATS Allowance applies and the customer is a GST registrant	collects the applicable customer's portion of taxes as outlined on the repair estimate and as displayed in APR under Less In Portion GST. Example: If the customer is PST exempt and 100% GST, the allowance will not include taxes. Important: Mitchell will not display the customer's portion of GST applicable to the ATS Allowance. To record this information, the participant may use the CUSTOMER RESPONSIBLE FOR ATS ALLOWANCE GST pre-store estimate remark within the estimating profile, and may use a screengrab of the APR payment screen reflecting the customer's full GST portion on the claim if a breakdown of taxes is requested by the customer.
   ATS Vehicle Reimbursement	enters applicable taxes in the Repair Facility Support Request form based on the customer's tax status as outlined on the repair estimate. Note: ensures all applicable taxes will be included in the payment.