Complete a commercial repair estimate for a non-network repair facility

Steps on completing a commercial repair estimate.

Procedure

1. Verify the information on the Manual Estimate against the commercial vehicle.
2. Complete the repair estimate assignment.
   1. Include the following in the repair estimate:
      • estimation of the commercial vehicle damage
      • identification of the make, model, sub-model, and mileage
      • documentation for the unrelated damage, and
      • addition of required digital images.
   2. Verify the deductible amount and add it into the deductible field.
      Note: When multiple repair facilities are involved, the deductible must be applied to the cab and hood sheet, as this is usually the primary repair facility directing repairs. The primary repair facility also makes arrangements for transport to and from the other repair facilities involved.
   3. Confirm that the customer has a Goods and Services Tax (GST) number and are GST registered.
      Note: Most commercial customers are GST registered, and they pay all GST costs for their claim. In rare cases, a percentage of the GST is payable by ICBC.
   4. Confirm if the vehicle is prorate licence plated.

      If the license plate is ...	Then ...
      prorated	confirm the Provincial Sales Tax (PST) account number and add it to the Totals section, and proceed to step 2(e). Note: The PST account number may also be referred to as a CAB card.
      not prorated	proceed to step 2(e).

   5. Confirm that the vehicle identification number (VIN) is accurate.
   6. Add the appropriate labour rates, if the repair facility is known.
   7. Apply depreciation to the appropriate items, and note the depreciation percentages on the bottom of the repair estimate.
   8. Review the declared value.
      Note: Fleet claims typically do not list the declared value on the repair estimate. A co-insurance calculation may be required. For additional information on declared value vehicles, refer to Declared value vehicles

      If the declared value appears ...	Then ...
      low	conduct an actual cash value (ACV) search to determine if co-insurance applies, and proceed to step 3. Note: For details, refer to procedure Determine manual actual cash value for commercial vehicle
      accurate, or high	proceed to step 3.

3. Discuss details of the repair estimate with the customer within 24 hours of receiving the repair estimate assignment.
   1. Advise the customer of the applicable
      • depreciation
      • taxes
      • co-insurance, and
      • deductible.

      Note: Questions from the customer unrelated to the repair estimate must be directed to the claim owner or exposure owner.
   2. Explain the extent of the estimator or appraiser's involvement.
   3. Explain the repair process.

      If ...	Then ...
      the vehicle is a total loss, and there is any delay of settlement	the customer must be contacted every 14 days.
      the vehicle is a total loss, and there is no delay of settlement	proceed to step 4.

4. Discuss details of the repair estimate with the repair facilities.
   1. Collect signatures on the repair estimate from each repair facility if multiple repair facilities are involved.
   2. Advise all repair facilities of their involvement and requirements.
5. Photocopy the Manual Estimate.
   1. Retain the photocopy and leave the original version with the customer or repair facility.
6. Store any digital images in the applicable location, such as
   • ClaimCenter
   • the T:drive, or
   • Mitchell Truckmax.
7. Update the claim in ClaimCenter.
   1. Record the vehicle estimate status in the following fields:
      • Vehicle Estimate Status
      • Resource
      • Time stamp, and
      • Comments.
   2. Record the type of vehicle estimate in the following fields:
      • Type
      • Form Identification (ID)
      • Investigation type
      • Resource
      • Time stamp
      • Gross total value
      • Days to repair
      • Approval status
      • Approval method, and
      • Comments.
   3. Add a note in the claim.
8. Complete the ClaimCenter
   • EST - Estimate Vehicle - Drivable activity, or
   • EST - Estimate Vehicle - Non-Drive activity.