Indicators to confirm the cause of loss

A list of cause of loss indicators that determine whether the damage of the vehicle is consistent with the circumstances of the claim.

Cause of loss indicators

Loss Types Indicators that damage is consistent Indicators that damage is not consistent
Impact/Collision - Animal
  • Minor impact-type damage, or
  • animal hair or fecal matter on the vehicle.
  • Severe impact-type damage resulting from an impact with a vehicle or stationary object, or
  • wood, cement or other abrasive type residue in damage area.
Theft/Vandalism - Vandalism
  • Key scratches
  • slashing to a convertible top, or
  • blunt impact that may be the result of a minor impact (e.g. kicking the vehicle).
  • Severe impact-type damage resulting from impact with a vehicle or stationary object
  • wood, cement or other abrasive type residue in damage area, or
  • evidence of numerous scratches caused by branches.
  • Theft/Vandalism
  • Theft from Vehicle
  • Attempted Theft of Vehicle
  • Attempted Theft from Vehicle
  • Indications of forcible entry into the vehicle, or
  • resulting damage that may occur from the attempt of a theft either of the vehicle or a part of it.
  • Severe impact-type damage resulting from impact with a vehicle or stationary object, or
  • Wood, cement or other abrasive type residue in damage area.
Other
  • Minor impact-type damage that may be caused by a baseball hitting the vehicle, or
  • Paint Overspray.
  • Severe impact-type damage resulting from impact with a vehicle or stationary object, or
  • wood, cement or other abrasive type residue in damage area.

Hit and Run vehicle

  • Single directional damage (as caused by striking vehicle passing struck vehicle)
  • straight line damage to wheel, tire, hubcap (indicating struck vehicle was stationary), or
  • bumper height damage (caused by striking vehicle's bumper).
  • The age of the damage is not consistent with the stated date of loss (rust)
  • severe impact-type damage resulting from impact with a stationary object
  • wood, cement or other abrasive type residue in damage area
  • damage extends vertically and is the same depth at top and bottom indicating collision with a stationary object such as a pole, tree, abutment, garbage container, etc.
  • non-automotive paint deposited on the damaged area indicating collision with a stationary object
  • fresh undercarriage damage, or dirt and debris caught underneath the vehicle indicating an off-road excursion
  • indications of rotation on wheels or tires (indicates customer vehicle was moving when damaged), or
  • evidence of numerous scratches caused by branches.
Note: The collision repair program participant must select Needs attention prior to estimate submission for any identified hit and run claim.