Last updated 2024-03-14

Process claim for split windshield

How to process a split windshield claim when there are two glass panes that are damaged at the same time.

When a customer has a claim for a split windshield, the claim owner must assist in identifying whether the damage resulted from

This is to determine whether the customer has one claim with one deductible to be paid, or two claims with a deductible paid on each claim.

Determine whether the two glass panes were damaged at the same time.

Note:

Sometimes the claim owner may consult with the estimator on the damage to assist in determining the number of claims.
There are two claims and two deductibles paid when the customer advises that both panes of glass were damaged at different times, or the investigation determines this same conclusion.

If both glass panes were damaged at ...	Then ...
the same time	process the two panes of the split windshield as one claim send an ICBC Glass Claim Information (CL462C) form to the customer, and create a note explaining the reason for one claim.
different times	process the two panes of the split windshield as two separate claims send two CL462C forms to the customer create a note documenting the reason for two claims, and create a Prior claims association between the two claims .