Last updated 2016-12-14

Partial theft estimating requirements

Requirements for the customer and estimator to have for a partial theft claim.

Customer requirements

A customer who submits a claim for equipment that has been stolen must substantiate the age, make, and model of the stolen articles. The customer must produce the following:

  • invoices, and/or
  • other supporting documentation, e.g. a bill of sale.

Estimator requirements

An estimator must do the following while working on a claim involving stolen equipment

  • retain original customer invoices and/or supporting documentation on claim
  • inspect the vehicle to ensure the physical evidence is consistent with the equipment claimed (e.g., wiring harness, brackets, speaker holes, etc.)
  • pre-price the Estimate or Appraisal using the most competitive source (e.g., recycled, aftermarket, or most competitive supplier)
  • investigate the theft claim thoroughly and document the information in ClaimCenter, and
  • if subrogation exists, refer the claim to the claim owner or applicable exposure owner.
Parent topic: Estimating