Last updated 2020-02-03

Digital image requirements

Collision repair program participants must ensure that clear digital images are taken of vehicles being considered for repair at their facility, and that the images follow the order presented in the Digital Image checklist.

Requirements

Digital image requirements must meet standards regarding content and clarity to ensure that estimators can assess damage reports accurately and make informed decisions to approve or decline repairs.

Participants must upload and store all required images in Mitchell Connect, and should use the recommended resolution of 1280 x 960. Images taken at a higher resolution can take longer to convert and load into Mitchell Connect.

Note: Participants are not required to store physical copies of the images at the facility.

Digital images should

confirm vehicle damage for each repair estimate is consistent with the loss being claimed
confirm the dimensions of digital images with a yardstick to show measurements effectively for collision claims only
record any unrelated damage, and
support requests for additional parts and labour on supplements.

All images must be in accordance with the Digital Image Checklist located on the Business Partners Page.

Comprehensive and hit and run claims

Participants must take close-up images of all damaged areas for comprehensive and hit and run claims. This includes vehicle damage that is listed on the estimate but not listed on the Digital Image Checklist.

For vandalism claims, capture interior damage.

For hit and run claims, capture

single directional damage
straight line damage to wheel or tire
surface debris
material transfer, such as plastic on metal, and
bumper height damage, including measurements.

Regarding damage that is difficult to view digitally, participants should consider

lighting
using camera flash
eliminating glare, and
utilizing tools such as stripe boards.