Last updated 2022-11-02

Standards of performance for recycled parts suppliers

Requirements for parts suppliers when supplying parts to repair facilities for ICBC claims.

Requirements

Parts suppliers must follow ICBC requirements when supplying recycled parts on ICBC claims, otherwise they may be subject to removal from the approved list of suppliers.

The table presents the requirements for recycled parts suppliers to meet.

Requirement	Details
Original Equipment Manufacturer (OEM)	All recycled parts must be OEM parts. Recycled parts that are not OEM, such as aftermarket parts, must be identified, and authorized by the repair shop prior to shipping before included on parts order.
Prices	All recycled parts must include all associated costs at the time of order, such as freight, handling, crating, and be at retail price. Note: The supplier's invoice must total the amount that was listed, and not include any additional costs.
Invoice	All recycled parts invoices must be computer generated, and include the ICBC claim number, donor vehicle’s kilometres, andvehicle identification number (VIN).
Delivery time and schedules	delivery schedule must be discussed and agreed to between the recycled parts supplier and repair facility delivery time for initial recycled parts orders must be no greater than 5 business days, and delivery time for recycled tempered glass parts must be no greater than 24 hours when required for a glass only claim. Note: The recycled parts supplier must try to reduce this time whenever possible. Delays that impact Loss of Use (LOU) or Alternative Transportation Service (ATS) should be considered when selecting the most cost effective part. A line remark supporting the decision is acceptable.
Visual inspection	The recycled parts supplier must visually inspect the part(s) prior to delivering them to the repair facility.
Concerns from repair facility response time	The recycled parts supplier must respond to the repair facility regarding any concerns within one business day of the time they were notified of the concern. Note: Recycled parts supplier must research the availability of the recycled part from other suppliers with the approval of the repair shop when they cannot supply a part listed.