Steps on initiating a commercial repair estimate for a driveable vehicle.
When this applies
Initiating an repair estimate on a driveable commercial vehicle involves verifying information and creating the Manual Estimate.
| If completed ... |
Then the ... |
| within the Lower Mainland |
EST - Estimate Vehicle - Driveable activity is assigned directly to the estimator. |
| outside the Lower Mainland |
appointment is booked at a claim centre by the claim owner. |
Procedure
-
Retrieve the EST - Estimate Vehicle - Driveable activity
from ClaimCenter.
-
Review the claim details in ClaimCenter
- any holds
- cause of loss
- issues
- unit location
- customer contact information, and
- customer's choice of repair facility.
-
Arrange a customer appointment, as required.
| If customer is located ... |
Then ... |
| within the Lower Mainland |
contact the customer to arrange an appointment to view the vehicle and complete the repair estimate. |
| outside the Lower Mainland |
meet the customer at the designated appointment time. |
-
If the repair facility is identified, then ensure it is added to Parties Involved.
-
Create a Manual Estimate in ClaimCenter.