Last updated 2017-01-03
Policy on ICBC reinspection program
Policy on how the ICBC reinspection program is applied to repairs.
When it applies
The policy applies when the repairs are found to be
- unsafe
- below industry standards, or
- not in accordance with the estimate.
Policy
An ICBC representative who discovers repairs to be unsafe, below industry standards, or not in accordance with the estimate must bring these conditions to the attention of the vehicle owner and repairer immediately. This allows any issues to be rectified promptly and in accordance with the rights of the respective parties.
Note:
ICBC reinspects repaired vehicles at random in all areas of the province on a continuing basis.
ICBC is committed to ensuring safe, quality repairs to customer’s vehicles.
Rationale for policy
This policy satisfies customers and ICBC that safe, quality repairs are being completed in accordance with the estimate.