Appointment for inconsistent damage customer options

Customer options

The customer attends an appointment at the claims centre when they do not accept that the damage claimed as hit and run is not consistent with a motor vehicle. The damage is reviewed with an estimator and claim owner and the customer can choose one of three options, depending on the damage.

The customer’s options are to accept

1. the estimator’s or material damage manager’s explanation of why the damage is consistent with non-collision cause of loss, for example comprehensive
2. the estimator’s or material damage manager’s explanation of why the damage is consistent with other collision but not hit and run, for example single vehicle collision, or
3. an Application for Payment Under the Insurance (Vehicle) Act Section 24 – Hit and Run (CL45) to complete, notarize and return to their claims representative when they persist in pursuing a hit and run claim despite the evidence.