Last updated 2024-03-14
Total loss settlement dispute policy
ICBC's policy for claims where the customer is disputing their total loss settlement amount.
Policy
When a customer disputes the total loss settlement amount, the original claims representative must
- discuss the settlement with the customer to address their questions or concerns, and
- upon the customer's request, obtain a manager review of the settlement.
The claims representative originally assigned to settle the customer's total loss must also handle any resulting total loss settlement disputes raised by the customer.