Check the tow invoice details

The steps to locate the invoice and the tow billing/vehicle details to check for discrepancies.

When this applies

When the tow is complete the tow company will send an invoice for payment. You must check the tow invoice details to ensure the billing information is complete and accurate before payments can be processed.

All tow billing information that is provided by the tow company must match all tow information captured in ClaimCenter before you authorize the payment.

Procedure

Retrieve the Validate Tow Invoice activity from the Tow support queue.

Once you have assigned the activity to yourself, view the invoice image.
Compare the tow invoice information to the tow information in ClaimCenter.

Note: The tow bill information must match the tow request information.
1. Ensure the invoice contains the following tow billing information:
  - account number
  - claim number
  - category rate
  - invoice number and date
  - tow company name and address, and
  - truck number.
2. Review and compare the following vehicle information:
  - gross vehicle weight (GVW)
  - colour
  - make and model
  - plate number
  - year, and
  - Vehicle Identification Number (VIN).
3. Review towing and storage charges billed against current allowable ICBC rates
  
  Refer to Towing and Storage rate payment schedule (CL332)

Determine whether there is a tow billing discrepancy.

If there is ...	Then ...
a tow billing discrepancy	contact the tow company to resolve the issue.
no tow billing discrepancy	process the payment.