Glass repair program updates

Change alert

Staff impacted

  • Provincial Glass Operations (PGO)
  • MD Account Services
  • MD Quality Assurance

Effective dates

  • March 25, 2021
  • May 1, 2021

Summary of change

As a result of Glass industry feedback and in working with the Glass liaison committee, we have identified three changes to the Material Damage Claims Procedure Manual to help provide better clarity on the identified topics. These changes are effective March 25, 2021.

In addition, the Glass Repair Program Guide was also updated based on observations and feedback from both ICBC and the Glass Repair Industry. The program guide changes are effective May 1, 2021.

Updated Glass Repair Program Guide sections

  • Section 5.1 – Tiering
  • Section 5.2 – Tiering at Program Intake and Annual Tiering Evaluation
  • Section 5.3 – Assessment Tier
  • Section 5.5 – Glass Repair Network Locator
  • Section 6.4.2 – Measuring Quality Assurance
  • Section 7.3 – Failed Windshield Repairs
  • Section 9.1 – Digital Images