Last updated 2021-05-12

Collision Repair Program updates

Change alert

Stakeholders impacted

  • Collision Repair Program facilities
  • MD Estimating Staff
  • MD Account Services
  • MD Quality Assurance

Effective dates

  • April 22, 2021
  • May 1, 2021

Summary of change

Updates have been made to topics on the Claims Procedures site, as well as content on the external Material Damage Claims Procedures site.

Newly created topics provide information regarding the introduction of the Policy on feather, prime and block.. The other two are revisions of current policies regarding labour times involving glass and the depreciation application process for collision repair program participants.

Also included is the link to the updated rate schedules on the business partners page. These changes are effective April 22, 2021. The Collision Repair Program participant depreciation application process was modified and effective May 1, 2021 to align with Enhanced Care.

Updates have also been applied to sections of the Collision Repair Program guide in response to industry feedback. These updates were made to
  • provide clarification
  • gain efficiencies, and
  • provide flexibility to work more directly with mutual customers.
These updates are in effect as of April 22, 2021. Please reference the Collision Repair Program guide for a detailed description.

Updated/new topic(s)

Updated Collision Repair Program Guide sections

  • Section 5.2 - Tiering at Program Intake and Annual Tiering Evaluation
  • Section 8.9 - Estimate and supporting documentation requirements
  • Section 8.19 - Total Loss
  • Section 9.2 - ATS Exceptions
  • Section 9.9 - CL113 (F/H) Notification of Direct Rental Form
  • Section 9.10 - CL113D, Courtesy and Rental Vehicle Reimbursement