Customer authorization for diagnostic inspection update
Change alert
Staff impacted
- Collision repair program facilities
- MD Estimating staff
- MD Account Services
- MD Quality Assurance
Effective date
Immediately
Summary of change
Updates have been made to the process for obtaining a customer's authorization to have a requested diagnostic inspection performed on their vehicle.
The addition of an electrical inspection to the types of diagnostic inspections performed and greater detail regarding of the cost of the inspection have helped to provide more clarity to the topic.
Due to these changes, the title of the topic has also changed from Process to resolve questionable mechanical damage to Obtaining a customer's authorization for diagnostic inspection.