Customer authorization for diagnostic inspection update

Change alert

Staff impacted

  • Collision repair program facilities
  • MD Estimating staff
  • MD Account Services
  • MD Quality Assurance

Effective date

Immediately

Summary of change

Updates have been made to the process for obtaining a customer's authorization to have a requested diagnostic inspection performed on their vehicle.

The addition of an electrical inspection to the types of diagnostic inspections performed and greater detail regarding of the cost of the inspection have helped to provide more clarity to the topic.

Due to these changes, the title of the topic has also changed from Process to resolve questionable mechanical damage to Obtaining a customer's authorization for diagnostic inspection.