Repair Facility Support Request form update

Stakeholders impacted

Effective date

August 28, 2023

Summary of change

ICBC is amalgamating various forms and applications that collision repair facilities currently use to communicate with ICBC into a new centralized Repair Facility Support Request form to better address requests and inquiries. Updates have been made to the Material Damage Claims Procedure Manual. Topics featuring the previous forms and applications have been updated to mention the new Repair Facility Support Request form.

Updated/new topic(s)

• Excessive wait times at collision repair program participant facility (icbc.com)
• Manage a tow request to a sublet repair facility (icbc.com)
• Create an additional collision repair program estimate appraisal (icbc.com)
• Managing back-ordered parts for a collision repair program facility when the parts cannot be installed (icbc.com)
• Determine if vehicle is repairable (icbc.com)
• Changing a repair facility (icbc.com)
• Manage a tow request for a vehicle determined to be a total loss at a collision repair program facility (icbc.com)
• Manage rental authorization request prior to estimate submission (icbc.com)
• Apply Alternative Transportation Service courtesy vehicle allowance (icbc.com)
• Requirements to supply a courtesy vehicle prior to Alternative Transportation Service Responsibility Date (icbc.com)
• Managing the customer's alternative transportation entitlements and needs (icbc.com)
• Alternative Transportation Service compensation and holds on total loss vehicle (icbc.com)
• Review an Enterprise Rent-A-Car direct bill request (icbc.com)
• Policy on vehicle replacement prior to the Alternative Transportation Service responsibility date (icbc.com)
• Policy on collision repair program Alternative Transportation Service management (icbc.com)
• Collision repair program participant provides Alternative Transportation Service for total loss vehicles (icbc.com)