Key performance indicators chart revision - 1 May 2025
Change alert
Staff impacted
- Repair facility program participants
- Account Services
- Supplier Performance Management
- Supplier Quality Assurance
Effective date
May 1, 2025
Summary of change
The Key Performance Indicators (KPI) Measures chart on page 17 of the Collision Repair Program Guide has been updated to fix an error. Estimatics has a measure of 55% and QA has a measure of 25%, which is the same as last program year.