Update to viewing deductible in Mitchell

Change alert

Stakeholders impacted

Collision repair program facilities

Effective date

August 28, 2023

Summary of change

Updates to system automation regarding modifying deductibles, occurring on August 28th, 2023, a customers’ deductible status, amount, and/or updates, will no longer transfer to Mitchell Connect Messages. The current deductible status/amount will continue to display on the Insurance Card section of Mitchell Connect.

Important: Ensure that the deductible amount on the CL14 and Insurance Card match prior to the customer taking their vehicle from the facility.