Last updated 2026-11-03

Towing applications

Information regarding the Towing Information Management (TIM) and Tow Suite applications.

Towing Information Management (TIM) app

The Tow Information Management (TIM) is a web application used by tow companies to contact ICBC for the purpose of identifying

whether a vehicle in their possession has reported an insurance claim, and
if the tow company is entitled to payment for the tow and related costs.

Tow suppliers must complete a secondary coverage check in the TIM app to determine if ICBC has a financial interest in the vehicle.

The TIM application link and job-aid are both available on the Towing (icbc.com) page.

Tip: For key details on how tow companies interpret information in the TIM application, refer to pages three (3) and four (4) of the job-aid

For additional information on when ICBC pays for towing and storage, refer to the topic, ICBC pays for towing and storage policy.

Tow Suite

Tow Suite is comprised of two applications, Tow App and Tow Console, used by tow companies to

receive dispatches and photo requests
document pickups/drop-offs
assign drivers or trucks
invoice ICBC,and
manage the ICBC job request queue.

Tow companies with a storage facility must enter any vehicles in their possession into TowSuite’s inventory management function that they believe may be covered by ICBC. This provides ICBC and the tow supplier with a complete inventory of vehicles held by the tow company. If ICBC or the tow supplier later confirm that the vehicle is not ICBC-related, the tow supplier must remove the vehicle from the list.

For vehicles with an ICBC claim attached, the lot list displays how many days the vehicle has been in the tow supplier’s possession and that information is provided to ICBC ACS managers for follow-up at the appropriate intervals