Last updated 2025-04-17
Salvage Vehicle Information System/VISion - 17 Apr 2025
Change alert
Staff impacted
- Material damage staff
- Salvage staff
- Admin
Effective date
April 17, 2025
Summary of change
The Salvage Vehicle and Information Management (SVIM) is the new project utilizing the system VISion to modernize ICBC's salvage operations. It will improve
- ICBC's ability to handle vehicles through the claims life cycle, and
- the buyer experience and expand the buyer base for salvage vehicles.
For the first phase, salvage topics have been updated to reflect the new system and the changes to how ICBC manages salvage.
Updated topic(s)
- Salvage overview
- ICBC salvage facilities in British Columbia
- Redirect personal property and non-vehicle items to Salvage
- Salvage vehicle release for sale requirements
- Create a hold on a salvage vehicle
- Manage a hold on a salvage vehicle
- Handle an unreleased salvage vehicle
- Irreparable and salvage vehicles rules
- Salvage designation policy
- Salvage designations and vehicle registration codes
- Vehicle damage severity codes
- Crushing vehicles policy
- Manager review of an owner retention request
- Applicable taxes for owner buy back
- Complete an owner buy back request for a commerical vehicle
- Manager review of an owner buy back request
- Sale of salvage to qualified organizations policy
- Vehicle research and disposal policy
- Reimburse customer for salvage proceeds
- Handle a total loss vehicle for a customer with no coverage
- SALV - Hold Vehicle activity
- SALV - Customer/Agent to Remove Items/Equip activity
- SALV - Release Vehicle For Sale activity
- Add salvage action details
- Create a salvage recovery manually
- SALV - Vehicle Sent to Salvage activity
- SALV - Remove Vehicle from Salvage Process activity
- Reverse Vehicle Salvage Recovery Activity
- Reverse General Salvage Recovery activity
- Incoming Vehicle Assessment activity
- Total loss vehicle windshield tag (obsoleted)
- Arrange personal items pick up from salvage facility
- Claim information disclosure guide
- Handling a vehicle recovery after settlement