Updates to the Glass Repair Program guide
Change alert
Staff impacted
- Provincial Glass Operations (PGO)
- MD Account Services
- MD Quality Assurance
Effective date
- December 14, 2021
- January 14, 2022 (Advertising)
Summary of change
Updates have been made to four sections of the Glass Repair Program guide, including the
- Shared Benefits Program features a change to the definition of the Baseline Repair Ratio, to be updated to a rolling two year average
- definition of a failed windshield repair key performance indicator (KPI) has been updated to provide greater clarity
- glass freight allowance policy has been updated, so now when freight is billed for an original equipment manufacturer (OEM) dealer for glass suppliers, dealer invoices must be provided or kept on file, and
- Advertising section has been updated to include newer logos and marketing standards.
Sections
- Section 5.6 - Shared Benefits Program
- Section 6.3 - Key Performance Indicators
- Section 9.2 - Supporting Documentation and Storage
- Section 10 - Advertising