Manage an Ignition Interlock device

How an estimator or Collision Repair Program participant handles a vehicle where an ignition interlock device was present, and may have been damaged in the motor vehicle crash.

Procedure

1. Receive the appropriate EST activity for the non-drive vehicle.
2. Determine how the ignition interlock device will be handled.
   Close all / Open all

   • Repairable vehicles with ignition interlock device

     If the ignition interlock device handset or interface module is ...	And the customer is ...	Then ...
     undamaged	responsible, or not responsible	document any vehicle damage on the Claim Estimate (CL14) only.
     damaged as a result of the crash	not responsible	add instructions on the Claim Estimate (CL14) to contact Smart Start Canada to arrange for the repair or replacement of the interface and headset.
     damaged as a result of the crash	responsible, or partially responsible	direct the customer to contact Smart Start Canada regarding repairs and repair costs, and provide the Smart Canada phone number 1-844-432-4776.

     Note: When Smart Start Canada charges for their work, the repair facility shows the invoice as a sublet on the Claim Estimate (CL14).
   • Total loss vehicles with ignition interlock device

     If the ignition interlock device handset or interface module is ...	And the customer is ...	Then ...
     damaged or undamaged, and present in a vehicle that is a total loss	responsible	explain that the vehicle's total loss value does not include compensation for an ignition interlock device direct the customer to contact Smart Start Canada to arrange the removal of the ignition interlock device provide the Smart Start Canada phone number 1-844-432-4776, or list of ignition interlock vendors in British Columbia. Note: If the customer is responsible for the crash, the replacement cost of an ignition interlock device is not an insurable loss.
     damaged or undamaged, and present in a vehicle that is a total loss	not responsible	explain that the vehicle's total loss value does not include compensation for an ignition interlock device direct the customer to contact Smart Start Canada to arrange the removal of the ignition interlock device provide the Smart Start Canada phone number 1-844-432-4776, or list of ignition interlock vendors in British Columbia. Note: If the customer is not responsible for the crash, the customer may submit the replacement cost of an ignition interlock device to the claim owner or exposure owner for consideration.