Addition of topic on managing customer vehicle access fees charged by tow companies

Change alert

Stakeholders impacted

  • Claims Customer Services
  • Claims Material Damage Services
  • Tow vendors

Effective date

Immediately

Summary of change

The towing and storage industry requested that ICBC clarify their position regarding who pays for specific services, specifically the removal of personal items and equipment from a vehicle. This topic was created to provide clear guidance to both ICBC staff and towing company personnel regarding guidelines for access customers can have to their vehicles when the vehicle is held in a tow yard.