Managing a potential total loss at a commercial collision repair program facility

A non drive commercial vehicle over 8800 kilograms (kg) that appears to be a potential total loss is managed at a commercial collision repair program facility.

When this applies

When a non-drive commercial vehicle over 8800 kg is received at a commercial collision repair program facility, and the damage to the vehicle resembles a potential total loss.

Process

  1. Commercial collision repair participant
    1. Retrieves and reviews the estimate assignment in Mitchell Cloud Estimating (MCE).
    2. Determines that the damages sustained by the vehicle deem it a potential total loss.
    3. Supplements COMMERCIAL REPAIR PROGRAM ENABLED estimate.
    4. Reviews loss details.
    5. Attaches damage photos and artifacts to MCE.
    6. Enters a Journal Note indicating that actual cash value (ACV) required to determine repairability for ICBC review.
    7. Contacts the ICBC estimator assigned to the file to advise of potential total loss.
    8. Sends the estimate package to ICBC for review.
      Note: The participant is not required to write a full estimate in circumstances where there are substantial damages, and the participant believes that the vehicle may be a total loss.
  2. ICBC estimator
    1. Reviews photos provided by the participant.
    2. Completes the ACV to determine repairability of the vehicle.
    3. Creates a Journal Note in MCE with the maximum repair amount.
    4. Completes and approves supplement.
    5. Contacts the
      • participant to advise of the repairability of the vehicle, and
      • ICBC to arrange the tow of the vehicle if deemed a total loss.
Parent topic: Commercial claims