Assigning a commercial estimate in Mitchell TruckMax
Commercial claims estimates must be assigned to a correct commercial adjuster.
When this applies
When commercial claims estimates require assignment to a commercial adjuster.Process
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FNOL adjuster
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Commercial adjuster
- Performs claim pre-investigation for breaches, coverages, and fraud.
- Confirms that claim is valid.
- Creates the EST activity, assigning it to the Mobile Estimating Assignment queue - Assignment- location 004 - Commercial Claims.
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Commercial admin
- Assigns EST activity to estimator/appraiser, based on details, such as loss value and location of vehicle.
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Commercial estimator/appraiser
- Creates mobile Method of Inspection (MOI) in ClaimCenter Services tab, and assigns to self.