Last updated 2023-08-24

Manage a tow request to a sublet repair facility

Claims support assistants manage requests from collision repair program facilities for tows to a sublet repair facility.

When this applies

Collision repair program participants can request a tow to another repair facility without ICBC approval when there is a repair requirement that the originating facility cannot complete or perform, including the removal of major mechanical components. These facilities are not permitted to request that ICBC facilitate a tow to another collision repair program facility.

Note: If the vehicle can be driven to the sublet repair facility, requests must not be made to tow the vehicle.

Process

Collision repair program participant
1. Completes the Repair Facility Support Request form - Towing request to tow the vehicle
  - from the repair program participant location
  - to the sublet repair facility.
  Tip: A collision repair program participant can access the Repair Facility Support Request form through Make a support request (partners.icbc.com).
2. Ensures that the sublet facility is aware of the delivery of the vehicle.
3. Determines if the vehicle must be towed to a different repair facility.
4. Submits the Repair Facility Support Request form- Towing request
  
  Important: ICBC approval is not required.
Result:
A Repair Facility - Tow to Shop activity is created on the claim.
Claims support assistant
1. Processes tow request.
Note: Once the tow and repairs are completed, there is a secondary tow request from the sublet facility back to the originating collision repair facility. This is the responsibility of the originating facility.
Collision repair program participant
1. Completes secondary Repair Facility Support Request form - Towing request to tow the vehicle
  - from the sublet repair facility
  - to the repair program participant location.
Result:
A Repair Facility - Tow to Shop activity is created on the claim.
Claims support assistant
1. Processes tow request.