Last updated 2026-05-19

Apply the total loss handling fee to a commercial estimate

Commercial collision repair program participants can submit an estimate including the total loss handling fee in certain circumstances.

When a vehicle is confirmed as a total loss by an ICBC estimator or appraiser and the participant has met the following requirements, the participant can bill ICBC for the Total Loss Handling fee listed on the Commercial Collision Repair Facility Labour Rates and Material Allowances.

Note: This fee does not apply to commercial vehicles that are an Obvious Total Loss.

In order to bill ICBC for the total loss handling fee, participants must

complete their estimate in accordance with section 8.2 of the Commercial Collision Repair Program guide
document pre-existing interior and exterior damages with photos and estimate remarks
upload photos and all other applicable documentation to Mitchell Cloud Estimating (MCE), as outlined in the Digital Images/Documentation Checklist, section 8.5 of the Commercial Collision Repair Program guide
attempt the removal of license plates and personal belongings from the vehicle to return to the customer
attempt to obtain all keys, including spares, to be secured with vehicle
secure with the vehicle all parts that were removed during tear-down prior to being sent to ICBC salvage facility
identify claim number on windshield prior to being sent to salvage, and
ensure that the vehicle is protected from weather.

Estimator or appraiser
1. Reviews estimate and supporting documentation submitted by the participant, confirming that the vehicle is a total loss,.
2. Advises the participant of the decision.
Participant
1. Retrieves the supplement assignment.
2. Deletes all existing repair lines within TruckMax MCE.
3. Select the TOTAL LOSS HANDLING fee from the My Templates section in MCE and add it to the estimate.
4. Add tear-down time, if applicable.
5. Complete and submit the supplement.