Review an Enterprise Rent-A-Car extension request

The claims support assistant (CSA) must review and approve the rental vehicle extension request before submitting authorization.

Procedure

1. Review the Enterprise Request for Extension note details for the number of extension days requested.
2. Confirm the following:
   • Rental coverage
   • Rental start date
   • Number of days authorized
   • Estimate repair time
   Note: If there are any concerns about extending the rental, the CSA reviews the Rental Notes tab to determine if the vehicle damageexposure owner has approved the extension and contacts the vehicle damageexposure owner if necessary.
3. Use the Rental calculator to confirm how long the customer is entitled to be in the rental.
4. Determine the scenario.

   If the extension request is ...	Then ...
   approved	edit the applicable Rental Authorization Details in the Rental Authorization tab. Note: For further information on approving an extension request, refer to the procedure, Approve an Enterprise Extension Request, in the ClaimCenter User Guide.
   not approved	edit the applicable Rental Authorization Details in the Rental Authorization tab Note: For further information on finalizing a rental, refer to the procedure, Set Last Day for a rental authorization with Enterprise Rent-A-Car, in the ClaimCenter User Guide. update notes in ARMS, if needed, and email Enterprise Rent-A-Car, if needed.

5. Add the appropriate Rental Vehicle Note in the Rental Authorization tab.
6. Confirm the appropriate reserve line for Loss of Use is open.
   Note: Create the appropriate reserve line if required.