Last updated 2021-10-28
Page ID: ENF652
Obtaining a valuation
Obtain a valuation for a potential total loss.
Prerequisites
Compliance requests a review of the claim for potential total loss.When this applies
A collision repair facility is completing a repair estimate or supplement and
- Compliance flags the claim as needing attention
- a review is conducted for a potential loss, and
- the actual cash value (ACV) threshold of
- 80% or more is surpassed, or
- 60% is exceeded if the vehicle has
rebuilt status
.
Note: The rebuilt status is identified in the Adjuster Notes located in Journal Notes/Messages screen in Mitchell.
- Reviews the claim for potential total loss.
If the claim is ... Then ... a possible total loss continue to step 2. not a possible total loss the procedure ends here. - Discuss the repair estimate with the collision repair program participant.
- Make a journal note in WorkCenter.
- Create the Vehicle Valuation for total loss activity in ClaimCenter.
- Make a detailed note in ClaimCenter and WorkCenter (WC).
- Reject the repair estimate in WC
- Reviews the claim for potential total loss.
- Review vehicle options and condition.
- Contact the insured to determine if there are any additional receipts.
- Run the valuation to determine if it is a total loss or if the vehicle is repairable.
If the vehicle is ... Then ... a total loss - inform repair facility that vehicle is a total loss
- request a supplement for the repair facility, and
- add the tear down time for the repair facility.
repairable - add repair notes in both ClaimCenter and Journal Notes, and
- reopen the claim.
- Create the Total Loss activity to trigger the lien.
- Review work assigned by the supervisor, from the Activities queue in ClaimCenter.
- Review all claim details.
- Determine if the revision of the valuation is necessary.
If the valuation is ... Then ... necessary revise the valuation. Refer to Revise a valuation, for further details. unnecessary proceed with total loss settlement procedures.