Completing a site visit

An ICBC estimator completes a site visit at a repair facility once an activity has been assigned to them.

Process

1. Express Desk.
   1. Review the activity to determine if the claim requires a site visit.
   2. Speak to the repair program participant about their concerns, such as
      • insufficient information
      • disagreement with the estimate cost, or
      • additional input required.
   3. Make a Journal Note in WorkCenter.
   4. Create an EST - Repair Facility Site Visit activity in .
   5. Assign the activity to the servicing claim office.
   6. Make a detailed note in .
   7. Reject the estimate in WorkCenter.
2. Mobile Estimator.
   1. Navigate to the Mobile Estimating queue in .
   2. Filter out non-relevant queues.
   3. Locate the applicable claim.
   4. Click: Assign to me.
   5. Open the claim to review it.
   6. Open WorkCenter from the claim.
   7. Click: Supplement to Self.
   8. Open the claim to be supplemented in Mitchell Connect.
   9. Click: Write estimate.
      Note: The claim will display in the Jobs List in Mitchell Connect.
   10. Open the claim for review at the repair facility.

       If changes are ...	Then ...
       required	make changes in Mitchell Cloud Estimating (MCE) commit estimate, and send the claim.
       not required	use the SITE VISIT COMPLETED My Templates Line to reflect the site visit is complete.