Tier 1 Rebate Program
The Tier 1 Rebate Program rewards high performing glass repair program participants by sharing a proportion of the program savings, if any.
Purpose
Measurement for Tier 1 Rebates commences on October 1, 2023. No rebates will be issued for any period preceding that date.
- rebating a portion of the National Auto Glass Specifications (NAGS) discount applied on claims paid during the applicable Tiering Measurement Period, and
- paying an amount per windshield repair claim paid during the applicable Tiering Measurement Period.
Repair Ratio
A participant’s Repair Ratio provides insight into how effective they are at identifying opportunities where a windshield can be safely repaired, instead of being replaced. It is calculated by comparing the number of windshield repairs to the total number of windshield repairs and replacements performed by the participant.
- significantly reduce the average cost per claim, and
- provide a cost-effective solution to policy holders.
Eligibility
Participants who are placed in Tier 1 are eligible to receive the Tier 1 Rebate, as determined by ICBC, for claims paid during the Tiering Measurement Period ending on the applicable Evaluation Date.
The Tier 1 Repair Ratio Threshold is set and communicated, generally on an annual basis to participants.
- a repair ratio below the Tier 1 Repair Ratio Threshold for the Tiering Measurement Period ending on the applicable evaluation date, or
- been placed in a Performance Review during the Tiering Measurement Period ending on the applicable evaluation date.
Controls
- fraud
- unsafe repair/replacement practices, and
- negative customer impacts.
- changes in participant claim volumes, such as unexplained spikes in windshield claims, and
- customer complaints, such as unjustified refusals or selective acceptance of jobs resulting in customers being turned away.