Last updated 2026-08-13
Page ID: 2XBBEL
Total loss and salvage management
Managing the total loss and salvage of a customer's vehicle.
Section topics
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Process
Obtaining a valuation
Obtain a valuation for a potential total loss.
Obtain a valuation for a potential total loss.
Concept
Actual cash value policy
When a vehicle is a total loss, estimators have five working days, from the date the vehicle is confirmed as a total loss, to present the actual cash value (ACV) to the registered owner (RO) in the form of a total loss settlement.
When a vehicle is a total loss, estimators have five working days, from the date the vehicle is confirmed as a total loss, to present the actual cash value (ACV) to the registered owner (RO) in the form of a total loss settlement.
Procedure
Settle total loss with endorsement
Steps to settle a total loss vehicle with an endorsement.
Steps to settle a total loss vehicle with an endorsement.
Procedure
Settle a total loss on a leased vehicle
Steps an estimator performs when settling a total loss on a leased vehicle.
Steps an estimator performs when settling a total loss on a leased vehicle.
Principle
Total loss settlement for government vehicles policy
Policy on total loss settlement for government vehicles.
Policy on total loss settlement for government vehicles.
Reference
Declared value vehicles
List of declared value vehicles and their declared value ranges.
List of declared value vehicles and their declared value ranges.
Topic
Total loss settlement policy
Claims representatives must ensure total losses are settled in accordance with ICBC requirements, to ensure a fair and prompt settlement for the customer.
Claims representatives must ensure total losses are settled in accordance with ICBC requirements, to ensure a fair and prompt settlement for the customer.
Principle
Conditions for issuing a total loss settlement cheque
Specific conditions must be met before a total loss settlement cheque is issued to a customer.
Specific conditions must be met before a total loss settlement cheque is issued to a customer.
Topic
Lien search policy
All confirmed total losses must have a lien search ordered or conducted within 30 days of the settlement payment.
All confirmed total losses must have a lien search ordered or conducted within 30 days of the settlement payment.
Concept
Insurance policy cancellation or transfer
The benefits and requirements of transferring an insurance policy to a replacement vehicle, rather than cancelling the insurance policy when the original vehicle involved in a crash is a total loss, or customer sells their vehicle and purchases a replacement vehicle.
The benefits and requirements of transferring an insurance policy to a replacement vehicle, rather than cancelling the insurance policy when the original vehicle involved in a crash is a total loss, or customer sells their vehicle and purchases a replacement vehicle.
Topic
Total loss settlement by Electronic Funds Transfer payment criteria
Prior to issuing a total loss settlement electronic funds transfer (EFT) payment to a customer, specific criteria must first be met.
Prior to issuing a total loss settlement electronic funds transfer (EFT) payment to a customer, specific criteria must first be met.
Principle
Total loss settlement dispute policy
The original claim owner assigned to settle a customer's total loss must also handle any resulting total loss settlement disputes raised by the customer.
The original claim owner assigned to settle a customer's total loss must also handle any resulting total loss settlement disputes raised by the customer.
Topic