Last updated 2020-03-02

Repair estimate two year limitation period

Collision and glass repair program participants follow these guidelines for claims that are close to the two year limitation period from the date of loss (DOL).

Limitation period

ICBC claims are subject to a two year limitation period from the DOL. Participants must know what to do when presented with a claim that is close to or beyond the end of that period.

Claims close to the limit

When a customer presents a repair facility with a claim that is nearing, or beyond, the end of the two year limitation period, the following applies.

Time period	Participant	ICBC
Sufficient time remains within the two year limitation period for the participant to complete all repairs and submit the estimate for payment	Completes the repairs	Handles this claim as usual.
It is uncertain whether the participant can complete the repairs and submit the estimate within the two year limitation period	Contacts ICBC estimating for collision claims or Provincial Glass Operations (PGO) for glass only claims for instructions	ICBC estimating or PGO reviews the claim details and determines whether repairs can be completed and notes the claim accordingly. Note: The manager may provide an extension, up to 30 days. If participant fails to contact ICBC estimating or PGO, an estimate or invoice submitted for payment after the two year limitation period is reviewed for potential non-payment.
The claim is over two years old, that is outside the two year limitation period	Contacts ICBC estimating for collision claims or PGO for glass only claims for instructions	May not pay the estimate or invoice submitted for payment after the two year limitation period.