Last updated 2023-04-13

Preferred rental vehicle service features

In a location where a rental vehicle provider is the preferred provider, the company offers special features on all rental vehicles.

Vehicle and service features

Customers can choose to use any rental vehicle provider, but claim representatives recommend a preferred rental vehicle supplier to the customer, provided one is available in the customer's area.

Rental vehicle features ensure that the customer receives superior service and high-quality vehicles. The table shows the vehicle and service features.

Remember: A winter tire, per the Ministry of Transportation and Infrastructure's Winter Tires in BC Handout (pdf), includes two types of tires allowed on Designated Winter Tire and Chain Routes.

Customers who request severe winter condition (mountain snowflake) or all-season mud and snow (M+S) tires on their rental vehicle

should have the same type of tires on their own vehicle (talk to your manager about exceptions), and
may exhaust their Loss of Use (LOU) coverage faster if the rental vehicle provider has an additional fee.

Tip: Most rental vehicle providers already include all-season tires.

Rental company	Vehicle features	Service features
Budget Car and Truck Rentals - preferred locations only	Have less than 50,000 kilometres (km) on the odometer Trucks have a maximum of 80,000 km Less than two years old Full tank of gas Properly cleaned and maintained Carry British Columbia (B.C.) licence plates $12.00 per day extra for winter tires	Rentals allow for unlimited km Guaranteed availability and a no-charge upgrade when a vehicle in the same class as the customer's vehicle is not available Roadside assistance An after-hours key drop box Vehicle may be driven to the United States Pick-up and drop-off services within 30 km of the Budget location at no-charge. This includes no-charge delivery to the repair facility when required. No additional fees for drop-off charges within the province of B.C. at a Budget location
Enterprise Rent-A-Car	Have less than 50,000 km on the odometer Trucks have a maximum of 80,000 km Less than two years old Half tank of gas Properly cleaned and maintained Most vehicles carry B.C. licence plates $10.00 per day extra for winter tires Hand-controlled vehicles upon request	Rentals allow for unlimited km Guaranteed availability of mid size to regular sports utility vehicle (SUV) car classes. If those classes are not available, Enterprise Rent-A-Car will provide a free upgrade to the renter Roadside assistance An after-hours key drop box Vehicles may be driven to the United States Pick-up and drop-off services within 50 km of the Enterprise Rent-A-Car location at no-charge. This includes no-charge delivery to the repair facility when required. Charge of $0.50 per km beyond 50 km radius. Enterprise Rent-A-Car will waive any one-way charge to ICBC and its renters for a vehicle rented in North America and returned in North America to an Enterprise Corporate location.
PractiCar Car and Truck Rentals	Have less than 150,000 km on the odometer Less than seven years old Full tank of gas Properly cleaned and maintained Carry B.C. licence plates All vehicles equipped with winter tires between October and April	Rentals allow for unlimited km Guaranteed availability with a no charge upgrade when a vehicle in the same class as the customer's vehicle is not available Pick-up and drop-off services (rates apply depending on location), including delivery services to the repair facility when requested