Last updated 2020-02-03
ICBC accredited facility
ICBC has accredited facilities throughout British Columbia (B.C.), providing local service in most communities. There are also non-participant and non-supplier facilities.
Why ICBC has accredited facilities
The purpose of ICBC’s facility accreditation program is to ensure that our mutual customer, the vehicle owner, receives work that
- meets the highest industry standards for quality and safety, and
- is completed quickly and cost-effectively.
Accredited facilities and their services
Accredited facilities offer the following services to customers.| Service Offered | Description |
|---|---|
| High standards | Facilities must meet ICBC’s high standards for
|
| Written warranty on work | Repairs are guaranteed as long as vehicle ownership does not change names. Note: Warranty exclusions may include but are not limited to damage caused by or resulting from unreasonable use, maintenance or care of the vehicle.
|
| Financial agreement between ICBC and facilities | The customer only needs to pay the applicable deductible, if any. Note: If the customer chooses a repair facility that is not accredited by ICBC, the customer must pay directly for all repairs and submit the invoice to ICBC for consideration.
|
| Convenient, on-site damage estimates | The facility performs the damage estimate at their location for the convenience of the customer. |
Non-participant facilities
When the customer chooses to have their vehicle repaired at one of these facilities, the customer should be advised of the following:
- this is a non-participant facility
- the facility will directly invoice ICBC
- they will need to attend an ICBC Claim Office for an estimate prior to attending a non-participant facility, and
- the facility does not provide lifetime warranties.
Note: Non-participant facilities will be phased out after December 31, 2021.
Non-supplier facilities
When the customer chooses to have their vehicle repaired at one of these facilities, the customer should be advised of the following:
- the facility does not have the ability to invoice ICBC directly
- the customer must pay for the repairs and then apply to ICBC to be reimbursed, and
- if the facility charges a rate higher than the negotiated labor rate, ICBC will reimburse only what it would have authorized and may not reimburse the full cost of repairs.