Last updated 2024-12-19
Page ID: T556D2

Determine a total loss at the collision repair program facility

An estimator reviews a total loss notification in WorkCenter (WC) and determines if the repair estimate can be approved.

Prerequisites

A vehicle that is damaged in a motor vehicle crash is taken to a repair facility.

When this applies

When the collision repair program facility submits the estimate or supplement request to ICBC, WorkCenter (WC) confirms whether the
  • vehicle has been flagged as a possible total loss, or
  • repair facility has manually flagged the vehicle as a possible total loss.

Procedure

  1. Search WC for the Total Loss Warning icon and any photographs on the claim.
  2. Determine if the repair estimate is within the maximum repair allowance.
    If the claim … and the vehicle is ... Then ...
    has a maximum repair cost completed repairable approve the repair estimate.
    a total loss proceed to step 3.
    does not have a maximum repair cost completed not applicable a valuation must be obtained, to have a maximum repair calculation completed.
  3. Request the repair facility to
    • delete all line entries in Mitchell Connect and add
      • the total loss fees
      • any teardown time, and
      • the restocking fees
    • add the provincial sales tax (PST) number to Mitchell Connect, for labour only, and
    • provide the repair facility with ICBC's PST, number .PST 1015-1440.
      Important: ICBC does not pay PST on this vehicle repair.
Parent topic: Total losses and salvage