Last updated 2021-02-28

Make a request to create or change a vendor record

A claims representative may need to request the addition of a vendor to the SAP Vendor Master, or a change to an existing vendor record if there isn’t a correct vendor record to select on the claim.

Prerequisites

Complete the following before requesting a new vendor entry, or a change to an existing vendor record:

search for the vendor in ClaimCenter, and
review the vendor invoice, if applicable, to validate details.

Important: To search for a vendor, see Create a vendor's contact information. If a claims representative searches and finds a vendor number for the vendor, but the vendor information, such as business name, doing business as (DBA) name, or address, does not match the invoice, you must submit a change request to Corporate Disbursements. To change a vendor's contact information, see Change a vendor's contact information

When this applies

A claims representative cannot find a vendor to add to a claim, or the information for a vendor is incorrect.

Procedure

Open and complete the form. See Request for Claims Vendor Master Creation/Change (ACG373).

Note: Ensure that you have searched thoroughly in ClaimCenter before creating a new vendor record. See Create a vendor's contact information.

Update or create the appropriate activity.

If there is …	Then …
an applicable activity already assigned to you	in the Description field, indicate an ACG373 has been submitted to request a vendor record be added or changed.
not an applicable activity already assigned to you	create a General Reminder activity in the Description field, indicate an ACG373 has been submitted to request a vendor record be added or changed, and assign it to yourself.

Note: Corporate Disbursements adds the vendor information to the Vendor Master database within 24 hours of receiving the ACG373.

After 24 hours, verify that vendor information was added or updated.
1. Search the Vendor Master database for the vendor.
2. Confirm information is correct.
3. Update the claim as applicable, by
  - adding the vendor to Parties Involved, and
  - keying the vendor invoice.
4. Complete the related activity.