Initiate hit and run claim by collision repair program facility

The collision repair program facility submits a hit and run estimate to verify the damage is consistent with a hit and run claim.

When this applies

A customer, with a driveable hit and run claim may go directly to the repair facility for an estimate and repair, when the claim is repair network qualified.

Note: The repair facility submits a hit and run estimate for review by the ICBC estimator. ICBC determines if the damage is consistent with a hit and run.

Important: If the customer has already submitted photos to ICBC and an estimator has approved the hit and run claim before the customer arrives at the Repair Facility, a journal note will be added in Mitchell Connect confirming that repairs may proceed without escalation for additional review. Supplements for hit and run claims that were originally estimated by an ICBC estimator do not need to follow this protocol.

Procedure

Read the dispatch report in Mitchell Connect.
Complete an estimate on the vehicle.
Select the pre-stored estimate remark in Mitchell Cloud Estimating (MCE).

Note: Only include the facts of the vehicle damage on the claim. All hit and run claims must have a close up image of all damaged areas of vehicle. This includes damage identified in the estimate but not included in the Digital Image Checklist.
Upload the digital images to Mitchell Connect.
If there are no journal notes from the estimator approving the claim, or the damage does not appear to be vehicle related, select Escalate for additional review by ICBC in Mitchell Connect, before submitting the estimate.
Submit the estimate to ICBC.

Note: All vehicles must not be washed or dismantled prior to receiving an approved ICBC estimate in all hit and run claims.