Page ID: 493b
Out of province emergency support
How to support an out of province customer, when our out-of-province (OOP) department is not available.
When to help
The customer service adjuster assists an OOP department customer, when the customer:
- has called before/after the OOP department’s regular hours
- is located out of province, and
- requires emergency assistance.
How to help
The adjuster needs to involve their supervisor/manager, so they can:
- confirm the customer’s:
- coverage, and
- immediate needs (e.g., medical issues, or travel arrangements), and
- authorize or not authorize the contacting of Mega Assistance Services.
ICBC uses Mega Assistance Services to assist out of province customers who need emergency support; however, there is a significant fee to use their services.
Important: An adjuster must have the authorization of their supervisor/manager to contact Mega Assistance Service.
If authorization is given, then contact Mega Assistance Services at 604-669-7582.