Vehicle holds in a storage facility

A list of circumstances for when a vehicle is placed on hold or not on hold in a storage facility, such as a yard or building.

Vehicle holds

This table presents circumstances for when a vehicle is on hold or is not on hold in a storage facility.

If the vehicle is…	Then ICBC…
not on hold	dispatches a tow requests photos, or requests an invoice.
on hold due to a claim investigation, and subject to services requested by ICBC	dispatches a tow requests photos, or requests an invoice Important: ICBC pays the initial towing and storage costs as part of the claim investigation up to the CL555 and CL555A being sent to the vehicle owner and tow company.
on hold due to a police investigation, and subject to services requested by ICBC, after the police hold is removed	pays for storage days: while the claim is still being investigated by the claims handler from the date the police hold is removed up to and including the date the vehicle is dispatched for towing, or when an invoice was requested does not pay for storage days starting from the date the vehicle was placed on hold by the police. Important: If the claim investigation concludes before the police hold is removed, send the CL555 and the CL555A to the vehicle owner and tow company informing them of the decision.
under a vehicle impound order hold, and services requested by ICBC	is advised by the tow company when the total amount for the impound order has been paid by the vehicle owner when the vehicle can be released, and to arrange the tow directly to the destination indicated on the CL602 form.

Note: When additional towing and storage costs are submitted to ICBC by the customer, the claim owner reviews and determines whether to pay as a claims expense.