Authorize an initial rental vehicle request during first notice of loss

How to review the initial rental vehicle request before submitting a rental vehicle authorization.

Prerequisites

The customer's vehicle is non-driveable.

When this applies

The customer requests a rental vehicle during first notice of loss (FNOL).

Note: Before a rental vehicle is authorized, the customer must select a rental vehicle provider. ICBC recommends that customers use one of its preferred vendors; however, it is the customer's decision on which rental vehicle provider to use.

Procedure

Review and confirm the following claim details:
- the customer's
  - available coverage which could include
    - RoadStar
    - Roadside Plus
    - Optional Loss of Use, or
    - Loss of Use coverage under Basic Vehicle Damage coverage
  - daily and maximum coverage limits, if applicable
  - policy expiry dates
  - vehicle make and model, and
  - goods and services tax (GST) registrant status information is correct
- responsibility, and
- regional location.
Note: For Enterprise Rent-A-Car rental vehicles, the "Other" postal code field is used when the customer will pick up the rental vehicle from a location other than the Enterprise branch closest to their home address. For more details, refer to the ClaimCenter User Guider procedure, Postal codes for cities where Enterprise Rent-A-Car is the preferred vendor.

Determine if the initial rental vehicle request can be authorized.

Note: If there is a concern about the claim, such as a breach, advise the customer that payment of their rental vehicle fees receive consideration on a reimbursement basis.

If the initial rental request is ...	Then ...
authorized for a rental vehicle from Enterprise Rent-A-Car	create and submit the rental vehicle authorization though the Rental screen in the New Claim Wizard, and advise the customer that Enterprise Rent-A-Car will contact them within one hour to confirm their rental vehicle needs. Note: For further information on how to create and submit an authorization for Enterprise Rent-A-Car, refer to the procedure, Create a rental authorization with Enterprise Rent-A-Car. Important: If the rental vehicle is not required immediately, advise the customer to contact their claims representative to arrange for a rental vehicle for the dates they require it.
authorized for a rental vehicle from a rental vehicle provider other than Enterprise Rent-A-Car	advise the customer to contact the rental vehicle provider directly to arrange for a rental vehicle.
not authorized	advise the customer why they do not have authorization for a rental vehicle.

Save and assign the claim.
Create the exposure and reserve line for the applicable loss of use coverage, if required.