Claim required tows and storage payment policy

ICBC pays the claim required tows, additional services charged, and vehicle storage days for the dispatched vehicle.

Applicability

Note: ICBC does not pay for tow or storage related to police holds or impounds.

When tow suppliers receive either an ICBC external tow dispatch, or a photo or invoice request for vehicles in their storage facility, such as a yard and/or building, they agree to

release the dispatched vehicle, if the vehicle needs to be towed
send the photos provided in the request, and
invoice ICBC for all vehicle claim required
- tows and distance charges
- additional service charges, and
- vehicle claim required and/or applicable salvage required storage days.

ICBC pays tow suppliers for dispatched and/or invoices requested for vehicles in accordance to the Towing Storage Rate Payment Schedule (CL332) form, and the Claims Procedures manual.

Note: ICBC does not consider the payment of a vehicle tow between storage facilities and/or buildings that are owned, leased or shared, that is not dispatched by ICBC.