Paying for claim required tows and storage

Policy on paying for claim required tows and storage.

Policy

ICBC pays the

claim required tows
additional services charges, and
vehicle storage days for the dispatched vehicle.

Note: ICBC does not pay for tow or storage related to police holds or impounds.

When tow suppliers receive either an ICBC external tow dispatch, or a photo or invoice request for vehicles in their storage facility, such as a yard and/or building, they agree to

release the dispatched vehicle, if the vehicle needs to be towed
send the photos provided in the request, and
invoice ICBC for all vehicle claim required
- tows and distance charges
- additional service charges, and
- vehicle claim required and/or applicable salvage required storage days.

ICBC pays tow suppliers for dispatched and/or invoices requested for vehicles in accordance to the Towing Storage Rate Payment Schedule (CL332) form, and the Claims Procedures manual.

Note: ICBC does not consider the payment of a vehicle tow between storage facilities and/or buildings (owned, leased or shared) that is not dispatched by ICBC.